Delivery and Returns Policy
Delivery Information
At Legends in Time, we aim to process and dispatch all orders as efficiently as possible.
UK Delivery:
• Orders are usually dispatched within 3 working days following receipt of payment.
• Standard delivery times may vary depending on your location, but most orders should arrive within 3-5 working days after dispatch.
• If your order has not arrived within 7 working days, please contact us at [email/contact details].
International Delivery:
• International shipping times can vary significantly. Please allow at least 2 weeks before contacting us, as international postage can often be slow.
• Depending on customs processing and local postal services, delivery times may extend beyond this timeframe.
• Any customs duties, taxes, or import fees are the responsibility of the buyer.
Returns & Refunds
We want you to be happy with your purchase. If you are not satisfied, please review our return policy below.
Eligibility for Returns:
• Items must be returned in their original condition and packaging within 14 days of receiving your order.
• We do not accept returns on personalized or custom-made items unless they arrive damaged or defective.
• You are responsible for return shipping costs unless the item is faulty or incorrect.
How to Initiate a Return:
1. Contact us at info@legendsintime.co.uk within 14 days of receiving your order, providing your order number and reason for return.
2. Once approved, return the item to the address provided in our response.
3. Upon receipt and inspection, we will issue a refund to your original payment method within 7 working days.
Damaged or Incorrect Items:
If your item arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery, providing photos where possible. We will arrange for a replacement or refund as appropriate.
For any further queries regarding delivery or returns, feel free to contact us at info@legendsintime.co.uk.